DIRECT ENGINEERING DISPATCH // NO HELPDESK

Direct Principal Access.

When you contact Technology Specialist, you speak directly with Steve Cormier: 36-year principal architect, U.S. Air Force veteran, and Vice President of Technical and Customer Support at Sonitor Technologies.

Direct Dispatch Channels • LIVE

DIRECT TELEPHONE: (407) 917-5250

ENGINEERING EMAIL: steve@technologyspecialist.org

CENTRAL FLORIDA OFFICE: 3523 Forest Ridge Ln.
Kissimmee, FL 34741

Engineering SLA Response Tiers

Tier 1 // Critical Outage 15-MIN SLA

Hypervisor host failure, total storage SAN offline, core perimeter breach.

Tier 2 // High Priority 1-HOUR SLA

M365 email flow degradation, SIP trunk drops, VLAN routing anomalies.

Tier 3 // Architecture Consultation SAME-DAY DISPATCH

Planned cluster upgrades, M365 Copilot readiness, compliance audits.

Regional Coverage Matrix:

Onsite Field Dispatch: Orlando, Kissimmee, Osceola County, Orange County, Seminole County, Polk County, and Greater Central Florida.
Nationwide Remote: All 50 states via secure encrypted WireGuard and PAW channels.

CENTRAL FLORIDA // EST. 1990 STEVE CORMIER

TRANSMISSION PORT // FORM POST

Engineering Dispatch & Architecture Consultation Request

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